FAQs

How do I get free shipping?

We offer free shipping on all domestic (U.S.) orders and free shipping on orders over $250 for international

Free shipping for international order not working?

International orders get free shipping with orders over $250. If you use a promo code, please make sure that the total is still over $250. 

Promo code not working?

Please double check the requirements for the code. If it is not written or unclear please email us for help info@feliciascollection.com. 

Where do you ship to?

We ship worldwide

How soon will my order ship once purchase?

All orders are shipped out either same day or next day depending on the time of purchase. All orders are shipped Monday through Saturday. If purchased before 2 PM (Eastern Time) your order will ship out the same day, any orders shipped out after 2 PM will be shipped out next day. Orders purchased Saturday or Sunday will be shipped out the following Monday except for Holidays.

I placed my order, what's next? 

We hope you're just as excited as we are for your purchase! Once your order has been processed, you should receive an order confirmation by email. When your order has been shipped, you will receive a shipping confirmation by email providing the tracking information for your order. After that, all you have to do is wait for your package to arrive!

What is your return/exchange policy?

You can find our return policy at the bottom on the website.

Don't see your question?

Contact us at info@feliciascollection.com or DM us on instagram @shopfelicias